Last Updated: November 7, 2024

 

By accessing and using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

 

1. Introduction

 

Imaginate Stories provides personalised storybooks and related products for customers. These terms and conditions govern your use of our website and any services provided by Imaginate Stories. If you do not agree to these terms, please do not use our services.

 

2. Use of the Website

 

• Accuracy of Information: You agree to provide accurate, up-to-date information when placing orders and submitting any forms on our website.

• Account Security: If you create an account, you are responsible for maintaining its confidentiality and for all activities that occur under your account.

 

3. Orders and Personalisation

 

• Customisation: Our storybooks are created based on the information you provide. Please ensure all details, including names and photos, are correct before submitting your order, as they will appear in the final product.

• No Cancellations: Due to the personalised nature of our products, orders cannot be cancelled once they are placed. Please review your order carefully before finalising it.

 

4. Payment and Pricing

 

• Pricing: All prices are listed in Australian Dollars (AUD) by default. Our website provides a currency converter to display approximate prices in other currencies for your convenience; however, final charges may vary depending on the exchange rate used by your payment provider.

• Payment Terms: Payment must be completed at the time of purchase. We reserve the right to cancel any order if payment is not successfully processed.

• Taxes and Fees: Customers are responsible for any applicable taxes, duties, or fees that may apply to their orders.

 

5. Delivery

 

• Shipping Information: Imaginate Stories through our printing company delivers products to various regions and uses third-party carriers to complete deliveries. Estimated delivery times and fees are provided at checkout, but please note that shipping